I was uneasy about starting dermarolling, I'd read online about scarring and bad experiences. I actually messaged the company to receive some more information beforehand, and I really appreciated how I wasn't just directed to the FAQs but I was also given information via email and sent some links to videos. The dermaroller turned out to be completely painless and I'm addicted now - I can be watching TV and dermarolling, on the phone and dermarolling! I really liked the amount of information on the box too. The sanitising spray is very easy to use. I have seen baby hairs on my hairline, still waiting for growth on the top and for overall thicker hair (I'm in week 4) but have honestly loved my experience so far. Thank you so very much, you've really been wonderful at making me feel at ease and now I'm seeing results!