UNITED KINGDOM
We aim to post all orders within 2 working days of the order being placed, using a Tracked Next Day label. Even though the label is marked 'Next Day', please allow an extra day for processing. If you order after 1pm on Friday, your order will be packaged & posted on Monday. Please allow 2-5 days to receive your order.
We offer a £4.99 express service. For this we will use Royal Mail Tracked 24 and 1 working day processing. Please still allow 36-48 hours to receive your order.
If you need something urgently, please email us at hello@miriamscollection.co.uk
EUROPE & WORLDWIDE
We offer a Tracked Delivery Service for orders placed outside of the UK. This is to avoid missing parcels. You will receive an email with your Tracking Number once it has been posted.
We will process your order within 2 working days of it being placed but please allow the usual times for receipt, dependent on your whereabouts. International orders can take anywhere between 7-14 days to arrive. You can find these on the Royal Mail website.
We try to offer competitive postage rates, matching (or often less than!) Royal Mail Tracked International Services. If you find a cheaper postage option and are willing to take responsibility for your parcel if it is lost, missing or damaged in transit, please drop us an email at hello@miriamscollection.co.uk. We will always try to do our best to accommodate you.
Additional Charges
Customs clearance charges and fees may be payable on items entering the destination country outside of the UK. We do not cover the cost of these charges. The level of charges vary from country to country, so we recommend checking whether these apply in your country before placing your order.
DUBAI
We no longer offer postage to Dubai due to the number of issues we were having with parcels not arriving at the destination. If you are from Dubai and would like to place an order, please send us an email to hello@miriamscollection.co.uk and we can try to accomodate you.
We reserve the right to depart from these estimated postage times due to stock issues or postal service closures (for example, bank holidays and UK holidays). Where possible, we will notify you of delays via email. Please note, if you have only left your mobile number when checking out we will find it difficult to contact you.
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@miriamscollection.co.uk.
If your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. We do not cover the costs of return postage. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@miriamscollection.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Final Sale:
Please note that items purchased during any sales such as huge sales, Black Friday, clearance events (over 40% off) or any applicable sales are non-returnable and considered final sale. Any items marked Final Sale will not be approved for returns. We do not offer price match adjustments, returns, credits or exchanges for items that went on sale after your purchase date.
For hygiene reasons, we do not accept returns or exchanges on our satin undercaps. To re-iterate, we do not accept returns on opened (where the seal/wrapper has been broken) or used products.
Exchanges
We cannot offer an exchange of an item unless it is the same item of a different colour. For example a black dermaroller for a pink dermaroller. The dermaroller must be unopened (the wrapper must be intact) for us to offer an exchange, due to hygiene reasons. The fastest way to ensure you get what the item want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
International Returns
We do not cover the cost of international returns. You are welcome to post your item to us and we will follow the procedure outlined above (‘UK Returns’). We recommend posting your return via a tracked service as we cannot be responsible for items lost in the post. If you are unhappy with your product and wish to carry out an international return, please email us and we will see what we can do. If you believe your item is faulty, please get in touch.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@miriamscollection.co.uk.
