Standard Service (2-5 working days)
We aim to post all orders within 2 working days of the order being placed, using a Tracked Next Day label. If you order after 1pm on Friday, your order will be treated as if it was placed on Monday. Please allow 2-5 working days to receive your order.
Next Day Service
We currently do not offer a next day service. If you need your order urgently for a special occasion, please get in touch via hello@miriamscollection.co.uk and we will do our best to accommodate you.
Shipping (Europe & Worldwide)
We offer a Tracked Royal Mail Delivery Service for orders placed outside of the UK. You will receive an email with your Tracking Number once it has been posted.
We will process your order within 2 working days. If you order after 1pm on Friday, your order will be treated as if it was placed on Monday. Non-UK orders can take anywhere between 5-21 days to arrive, dependent on your location. You can find more information on the Royal Mail website.
Additional Charges:
Any taxes, customs charges, duties, or fees imposed by the destination country are the sole responsibility of the buyer. The level of charges vary from country to country, so we recommend checking whether these apply in your country before placing your order.
Important Notice
Unsuccessful Delivery of UK and Non-UK Orders:
The customer is responsible for providing accurate delivery information and tracking the shipment once shipping details are shared. If a package is undeliverable for any reason other than a mistake of our chosen courier (due to customer error, such as an incorrect address, absence at delivery, refusal to accept the package, or failing to collect from an arranged parcelshop or collection point), this is the customer responsibility. Postage costs will not be eligible for return or refund. Additionally, we will only refund the cost of the items ordered on their safe return back to us, provided they are in their original condition.
Additionally, if the shipment is rejected by the buyer due to destination country taxes or fees, no refund will be issued. Packages that cannot be delivered or are rejected by the customer will not qualify for a refund of postage fees under any circumstances. We strongly encourage customers to review and comply with their local customs regulations and ensure they are available to receive their shipment at the designated address.
Please allow 7-14 working days for your refund to be processed.
Return Address:
Please send all returns to:
HAIR GROWTH PRODUCTS
UNIT 5 BIZSPACE OMEGA WAY
B11 2AL, BIRMINGHAM, ENGLAND, UK
We recommend posting your return via a Tracked Service as we cannot be responsible for items lost in the post or returns that do not reach us.
Faulty Items
We conduct a quality check of all items before we send them out.
If you believe your item is faulty, please get in touch with (i) your order number, (ii) a picture of the faulty item and (iii) a description of the fault, within 7 days of your item being received.
We will always do our very best to help you.
